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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first thing you should do is push the Help button, which is present on each page. A pop-up menu will appear. It includes exhaustive information about all the operations that you can perform on the given page. Each pop-up window shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast variety of how-to video clips describing how to use our web hosting Control Panel. They're designed for those of you who would like to see how things are getting done instead of only reading articles. Thus, everyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you are looking for, take a gaze at our comprehensive Frequently Asked Questions section, which includes questions asked by actual users and provides practical solutions. We frequently "revamp" our Frequently Asked Questions database with new articles so as to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the solution you need in the FAQ section either, you can get in touch with our fantastic team of support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you open will be replied to within 60 minutes (the average ticket response time being approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 312381

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com